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  • Home
  • Shop
    • Internet
    • Digital CaTV
  • Help and Support
    • Support
    • Troubleshooting
  • Promotions
  • About us
  • Contact us

Help and Support

Please reach us at helpdesk@rbccable.com.ph if you cannot find an answer to your question.

  1. Valid ID with picture (e.g. Driver's License, Passport)
  2. Proof of Billing (e.g. electric, water, phone or credit card statement)


 

  • Cable TV only (for 1 TV connection)
    • Owned:

                           Installation Fee: P 1,00.00- Non HD Box

                           For Digital TV you need an HD Box receiver

  • Rented or Commercial:

                           Installation Fee: P 2,000.00

                           Deposit Fee:       P1,000.00

                           For Digital TV you need an HD Box receiver


  • Internet + Cable TV
    • Owned:                   

                           Installation Fee: P 1,500.00- Non HD Box

                            HD Box receiver (not included)

  • Rented or Commercial:

                           Installation Fee: P 2,500.00

                           Deposit: Rate of Internet package of choice

                            HD Box receiver (not included)


 Transfer Fee: P500.00. Other charges may incur during installation of your services as additional equipments may be needed to properly install and make sure they are working. 


   Reconnection Fee: P500.00. Other charges may incur during installation of your services as additional equipments may be needed to properly install and make sure they are working. 


 For High-Definition

  • HD installation fee: P1000.00
  • HD monthly extension fee: P100.00/unit

                      HD Box receiver- P1500

For Analog

  • Installation fee: P1000.00
  • Monthly extension fee: P100.00/unit

 * Other charges may incur during installation of your services as additional equipments may be needed to properly install    and make sure they are working.  


 Other charges may incur during installation of your services as additional equipments may be needed to properly install and make sure they are working 


 You can also print and fill-up the application form(s) below and bring it with you together with the requirements or Click Job Service Order below and upload the Application Form and requirements

application form catv only 2022 (pdf)Download
application form broadband 2022 (pdf)Download

For Service interruption/ complaints. Please click the button below.

Job Service Order

 New installation. Please click the button below.

New installation

Tips and Tricks


© 2021 RBC CABLE MASTER SYSTEM 

helpdesk@rbccable.com.ph

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